Shipping policy
1. Shipping areas
We ship within Germany as standard. Deliveries to other countries are available upon request.
2. Shipping methods and costs
We offer the following shipping options:
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Standard shipping (DHL): 2–4 working days – 6.90
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Free shipping for orders over €400 (only within Germany)
The exact shipping costs are displayed during checkout.
3. Processing time
Orders are typically processed within 1–2 business days after receipt of payment. No shipping on weekends or holidays.
4. Delivery times
Delivery time is 2–5 business days, depending on the shipping method and destination. Delays may occur during high order volumes or special promotions.
5. Shipment tracking
After shipment, you will receive an email with the tracking number, if available.
6. Shipping to packing stations
Shipping to DHL Packstations is possible. Please provide your postal code and the Packstation address correctly.
7. Undeliverable shipments
If a shipment is returned to us due to incorrect address information or non-collection, we reserve the right to charge the additional shipping costs.
8. Transport damage
Please inspect the goods upon receipt. Please report any obvious transport damage immediately to the delivery person and then to us so we can settle the claim.